Genpact Vacancy For Work From Home In Gurgaon

Genpact is an awesome place to work. People get a lot of opportunities to grow. The work culture is very nice, It has a collaborative and friendly work environment. If you want to beat part of Genpact then you are in right place. Genpact is hiring for Work from home jobs in Gurgaon.
Work From Home In Gurgaon
Work From Home In Gurgaon
Genpact is one of the reputed BPOs in the world and it bagged 1st place in the top 10 BPOs in the world. You can find out the details below.

Tech Support Job – Work From Home

  • Location: Gurgaon
  • Role Category: IT Support
  • Experience : 0-5  Year
  • Salary: Not Disclosed
  • Education: Any graduate can apply

In this role, you will be given the responsibility to demonstrate innovation and intuition in identifying areas requiring operational adaptation and /or improving Active users of the Internet and online applications.

  • Responsibilities of Post

  • You need to Respond to customer inquiries with problem escalations.
  • Maintain a careful understanding of client processes and policies
  • Providing the best customer service to customers
  • You will be responsible to give demo capacity for critical thinking with analysis.
  • Responsible to showcase a strong work ethic on the floor with the ability to work good  independently and within the mindset of a larger team-oriented environment
  • He/She should be comfortable with 24*7 shift timings.

24×7 Proactive Remote Monitoring & Diagnostic And Data Flow Management

  • Energetic screening of Data quality monitoring tool.
  • Admonishing monthly CoreTech Patching on RMD Infrastructure for Linux/Windows Servers
  • Admonishing Proficy Historian server regular Data Flow and its problems.
  • OSM connectedness Issues & engaging Site and CoreTech Network Team.
  • Helping & supporting Data flow and coordinating Change Implementation at the site.
  • Working with SDI Alert Cases
  • Data Delay /Data Acquisition Issues
  • Triplog Alerts Cases
  • Service Now Cases opened by Operations Team
  • Follow up with site on maintenance activities and outages
  • Join new OSMs to the SEPM server
  • Maintenance on the health status of Symantec on OSMs connected to the SEPM
  • Manual Updating the AV definition on OSM not connected to SEPM
  • Joining OSMs to WSUS for Update services
  • Periodic Patching and deployment of Updates on OSM received from WSUS
  • installation of Control system software ToolboxST, Micronet, IGS, Simplicity, etc.
  • RMD. Connect Administration User management SSL, PEM Certificate Renewal
  • Proficy Historian installation and configuration
  • LBE installation and configuration Triplog setup, FTP Symantec, and WSUS configuration
  • OS Users, services, and security policies configuration
  • RMD connect Application maintenance during CoreTech Patching
  • SSL Certificate renewal (Remote OSMs)
  • Configuration and firmware upgrade of industrial OPShield firewall
  • File Data Import or  LBC Importer/Workflow procedures
  • Health & System monitoring Historian / SOA/ SQL Procedures
  • Tools Asset Management UI and web services
  • OSM Remote installation with configuration
  • Industrial data obtainment protocols configuration
  • examining activities & Procedures documentation

Click Here To Apply Online


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