Team Leader Job

Hiring Team Leaders (Customer Services)

IGT is hiring for a Team leader. An effective team leader trains members to achieve goals and develop the necessary skills to achieve results. Training involves improving the performance of team members, providing feedback, and demonstrating the required skills and expected behaviors. The coach-style team leader works with its members to improve their skills.

team leader job
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Working on team’s management and weakness

It is the job of the team leader to identify the strengths and weaknesses of the team. By deciding which team member best performs the task, you can assign the required tasks to the right person.

In order to measure team success, it is important to identify what success means. Assessing goals and determining how a team will measure success can prevent inappropriate communication. This also gives team members a clear understanding of what they are expected to accomplish. Setting clear team goals and evaluating progress along the way allows teams to work together.

Job Responsibility:

  • you will be responsible to handle 20 agents.
  • You should have experience in the BPO Industry.
  • The process is kind of  Inbound / voice/ Customer service – premium voice process.
  • You need to look for calls and give regular coaching and look out to agents and track low performers in the team.
  •  Team leader have to download and maintain CMS reports related to team staffing, AHT track related to process and aux adherence, and you have to make discipline maintenance in the team.
  • You have to deal with Quality/AHT/CSAT Metrics Ensure timely download of process updates/product guidelines.
  • You have to manage Attrition and plan career mapping for agents.

 

Location – Gurgaon

Salary – 200000 – 300000 P.A

Experience – 1-3 years

To apply kindly please Call HR- Antra.Priyadarshini@igtsolutions.com(9719434484)

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