Introduction: Fresher job’s opening
Hi visitors, If you are looking for an opportunity and you are fresher looking for a job. Then Fresher Jobs in Accenture is there and Accenture is hiring fresher and experienced people for the Service desk voice process. You will get a good salary, however, salary has been not disclosed by them and it will depend on your interview. You can find out the details below
Fresher Jobs in Accenture(what You will be doing at work)
- You will be aligned with our Vertical Customer Support and assist us in managing/resolving customer queries, managing escalations and complaints of dissatisfied customers, and making excellent decisions.
- You will also be responsible for closing the error and complaints within the SLAs.
- The Query Management Team responds to incoming and outgoing calls and email/chat
- 24 x 7 support problem solving for customers.
- The role is coordinated by our Service Desk Voice Support team which is responsible for performing day-to-day operations while maintaining SLAs and resolving disputes related to disputes while communicating with customers. The team reviews service requests based on a predefined range of support, records, diagnoses, and resolving customer-generated events. They also manage unplanned interruptions to restore normal service performance very quickly to voice sharing.
Skills that we need in You –
- You should be Adaptable and flexible to work 24×7.
- If you have worked in Customer Service Management then you will get preference.
- You should be able to handle work pressure.
- You should be able to know time management and finishing time at a given time.
Responsibility for the Post
- For this post, you will be required to solve daily routine problems, largely through precedent and by taking referrals to the company’s guidelines.
- Your first point of interaction will be teammates and then your manager or supervisor.
- All the important instructions and details will be given by the company to you from which you will work on your task and you will take a decision according to that only.
- To get done work effectively you will be working closely with project members.
- You can ask to work in rotational shift.
Experience – 0-1 year
Education – Any graduate person can apply
Location – Gurugram
salary – Not Disclosed